grangerTerms of Use

We at granger set out the terms under which our platform operates. By opening an account with us, you agree to these terms. Our service is available only where local law permits.

This page covers account creation, deposits and withdrawals, bonus conditions, and dispute resolution. We've written it to be clear about what we do, what you can expect from us, and what we expect from you when you use granger.

Account Opening and Verification

When you join granger, we ask for basic information: email, a password, and a chosen username. We then send a verification link to your email address. Once verified, you move to the KYC (Know Your Customer) stage, where we request a valid ID document and proof of address. We do this to comply with anti-money-laundering regulations and to protect both you and our platform.

Our KYC team reviews documents from users across Jakarta, Surabaya, Bandung, Medan, and Semarang. Processing typically takes one business day, though we may ask for a resubmission if an image is unclear or if information doesn't match our records. You can reupload documents directly from your account dashboard on granger.

During KYC, we may place a hold on your first withdrawal until verification is complete. This is standard practice and helps us prevent fraud. Once your account is verified, you can deposit, play, and withdraw without further ID checks, provided your account details remain unchanged.

Deposits and Withdrawals

Our granger platform accepts deposits through multiple channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposit amounts are flexible; we accept most common transaction sizes. Funds typically credit to your granger account within minutes for e-wallets and a few hours for bank transfers.

Withdrawals work in reverse: you request a payout to the same payment method you used to deposit. We process withdrawal requests during our business hours. For e-wallet withdrawals, funds usually arrive within one to two hours. Bank transfers may take up to one business day. If a withdrawal is delayed beyond the expected window, contact our support team—we can check the status and investigate if needed.

We do not charge deposit fees. Withdrawal fees, if any, are displayed clearly before you confirm a payout on granger. Some payment methods may have their own fees set by the provider; we pass these through transparently.

Bonus Terms

We at granger occasionally offer welcome bonuses or promotional credits to new and existing users. Any bonus offer comes with terms—for example, a playthrough requirement or restrictions on which games it can be used on. We display these terms clearly when you claim a bonus through your granger account.

Bonuses are non-transferable and cannot be withdrawn as cash. If you breach the terms of a bonus offer—such as using multiple accounts or exploiting a system error—we reserve the right to forfeit the bonus and any winnings from it. We apply our bonus terms fairly and consistently across all users.

Prohibited Activities

We do not allow account sharing, multi-accounting, or the use of automated software or bots. We do not permit fraudulent deposits (e.g., using someone else's payment method without consent), money laundering, or any activity that breaches local law in your jurisdiction. We monitor for these behaviours and will close accounts and forfeit balances if we detect them.

We also reserve the right to close an account if we believe it poses a risk to granger, other users, or our compliance obligations. Closure is permanent, and we will return any verified funds to the original payment method used.

Dispute Resolution and Contact

If you have a complaint about granger—for instance, a missing deposit or an incorrect game outcome—contact our support team. We maintain English-language support channels and aim to respond to inquiries within one business day. You can reach us through the contact form in your account dashboard or via email from the footer of this site.

We will investigate your complaint and provide a written response. If the complaint involves a payment issue, we work with our payment providers to trace the transaction. If it involves a game or account issue, we review our internal logs to determine what happened.

Our services are available only where applicable law permits. If you access granger from a jurisdiction where online gaming is prohibited by local law, you do so at your own risk, and we cannot provide support. It is your responsibility to verify that your access and use of granger comply with the laws of your jurisdiction. We may restrict or close accounts if we determine they are being accessed from prohibited territories.

For more details about how we handle your data, see our privacy policyFor account setup help, visit our FAQ