This page describes what we collect when you use granger and how we keep that data protected. We are committed to transparency about our data practices and your rights as a user on our platform.
Our privacy practices comply with applicable data protection laws in jurisdictions where granger operates. When you open an account, deposit funds, or interact with our live-dealer tables and sportsbook, we collect information necessary to verify your identity, process payments, and deliver our service. We do not share your personal data with third parties except where required by law or to fulfil our operational obligations.
We collect information in several categories when you use our platform. During account creation, we ask for your email address, chosen username, and a strong password. We use your email to verify your account and send important notifications about your granger activity—such as deposit confirmations or withdrawal status updates.
For identity verification (KYC), we request a government-issued ID document and proof of address. We collect this information to comply with anti-money-laundering regulations and to protect both you and granger from fraud. We also record your IP address, device type, and browser information to detect unauthorized access and unusual account activity.
When you make deposits or withdrawals, we collect transaction data linked to your chosen payment method—whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account such as mobile banking, local payment, online payment, or e-wallet. We do not store your full payment card details on our servers; payment processing is handled by secure third-party processors. We also log your gameplay history, bet amounts, and win/loss records so you can review your account activity on granger.
We use encryption and secure socket layer (SSL) technology to protect your data in transit. Our servers implement standard security controls, though we acknowledge that no system is completely risk-free. We conduct regular security audits on granger's infrastructure.
We use your personal data to fulfil granger's core functions. We verify your identity to prevent money laundering and fraud. We process your payments through our payment partners, ensuring funds reach your account or are withdrawn to your chosen method. We track your gameplay to calculate winnings and losses, manage bonuses, and maintain your account balance accurately.
We also use your data to improve granger's service. We analyze user behaviour patterns to understand which games are popular, whether Liga 1 sportsbook events attract specific user segments, or whether our live-dealer table experience needs optimization. We may use this data to test new features or to personalize your account experience—for example, showing you live blackjack tables during peak hours across Jakarta, Surabaya, Bandung, Medan, and Semarang.
We do not use your data for marketing without your consent. We may send you service announcements or information about deposits and withdrawals, but we will not bombard you with promotional emails unless you opt in. If you contact our support team, we retain your inquiry and our response to handle disputes or improve our granger customer service over time.
We work with third-party service providers to run granger. Our payment processors handle mobile banking, local payment, online payment, and bank-transfer transactions; they have their own privacy policies. Our hosting provider stores our servers, which may sit outside your jurisdiction. Our email service sends account notifications. Each of these partners is contractually bound to protect your data and use it only for the purposes granger specifies.
We may be required to disclose your data to law enforcement or regulatory authorities if we receive a valid legal request. We will not voluntarily hand over your information to third parties for marketing, sales, or any purpose unrelated to granger's operation and legal compliance.
You have the right to access, update, and delete your personal data on granger. You can log into your account dashboard and edit your profile information. You can request a copy of all data we hold about you by contacting our support team; we aim to respond within one business day. You can also request that we delete your account, though we may retain certain data for legal or tax compliance purposes.
We use cookies and tracking technology on granger to remember your login preferences and to analyse site performance. You can control cookie settings in your browser, though disabling them may limit some granger features. We do not use cookies to track you across other websites.
Our services are available only where applicable law permits. If you access granger from a jurisdiction where data protection rules or online gaming restrictions apply differently, you remain responsible for verifying compliance with local law. We may restrict or close your account if we determine your access violates local data protection or gaming regulations. For questions about how granger handles your data, contact our support team through the account dashboard or email address listed in the legal notice
For account terms and conditions, see our terms of useFor help with account recovery or data access requests, visit our FAQ
Our privacy practices comply with applicable data protection laws in jurisdictions where granger operates. When you open an account, deposit funds, or interact with our live-dealer tables and sportsbook, we collect information necessary to verify your identity, process payments, and maintain account security.
We collect information in several categories when you use our platform. During account creation, we ask for your email address, chosen username, and a strong password. We use your email to verify your account and send important notifications about deposits, withdrawals, and account changes. When you deposit funds via DANA, OVO, GoPay, or ShopeePay, we record the payment method, amount, and timestamp. We also collect your full name, date of birth, and government-issued ID number during identity verification. Your IP address and device information are logged each time you access granger, which helps us detect unauthorized access attempts and prevent fraud.
When you submit identity documents—such as a passport, national ID card, or driver's license—to granger, we store these files securely and use them only for verification purposes. Our compliance team reviews your documents to confirm your identity and eligibility to use our platform. Once verified, your documents remain in our encrypted storage and are not shared with third parties except where required by law or to prevent fraud. If your documents expire or change, we ask you to resubmit updated versions. You may request deletion of your documents after your account is closed, subject to any legal retention obligations we may have.
We retain records of all deposits and withdrawals on your granger account, including the payment method used, amount, date, and status. This information is necessary for accounting, fraud prevention, and compliance with anti-money-laundering regulations. We do not store your full bank account number or credit card details; instead, we retain only the last four digits and the payment provider's transaction reference. Your bank details are encrypted and transmitted directly to the payment processor—granger does not hold your banking credentials. Transaction records remain accessible in your account history for your reference and for dispute resolution if needed.
When you play live-dealer tables, slots, or sportsbook markets on granger, we record your wagers, outcomes, and account balance changes. This data helps us detect unusual patterns that may indicate account compromise or fraud. We also use gameplay data to understand which games and features are most used, which informs our product development. Your gameplay history is visible only to you and our compliance team; it is not sold to third parties or used for marketing purposes outside granger.
When you set a account preferences on your granger account, we store that preference and enforce it automatically. If you request a temporary account suspension or closure, we record that request and honor it immediately. These settings are retained even after your account is closed, so if you reopen an account later, your previous limits remain in effect unless you explicitly change them. We do not override or remove account preferences without your written request.
When you contact our support team via email or through your account messaging system, we retain copies of your messages and our responses. These records help us resolve disputes, investigate account issues, and improve our service. Support conversations may reference your account balance, transaction history, or personal details you provide to us during troubleshooting. We keep support records for a standard retention period and then archive or delete them according to our data retention policy. If you request deletion of your support history, we will remove it from active systems, though backup copies may persist for a limited time.
We share your personal information only with third parties who help us operate granger. Payment processors such as DANA, OVO, GoPay, and ShopeePay receive your payment details to process deposits and withdrawals. Our identity verification partner receives your name, date of birth, and ID number to confirm your eligibility. Our hosting provider stores encrypted copies of your account data to ensure service continuity. We do not sell your personal information to advertisers, data brokers, or marketing firms. We may disclose your information to law enforcement or regulatory authorities if required by law or to prevent fraud or illegal activity.
We retain your account information for as long as your account is active and for a period after closure to comply with anti-money-laundering and tax regulations. Transaction records are kept for a minimum of five years. Identity documents are retained for the duration of your account plus two years after closure. Support communications are archived for one year. If you request account deletion, we will remove your personal information from active systems within thirty days, though some data may be retained in backup systems for a limited time. We do not retain deleted data longer than legally required.
You have the right to access, correct, or request deletion of your personal information held by granger. You may download a copy of your account data, including transaction history and personal details, at any time through your account settings. If you believe your data is inaccurate, you can request correction through our support team. You have the right to object to certain uses of your data, such as marketing communications. To exercise these rights, contact our support team with your account email and a description of your request. We will respond within one business day and complete most requests within five business days.
We protect your data using industry-standard encryption, secure servers, and access controls. Your password is hashed and never stored in plain text. All communication between your device and granger servers is encrypted using TLS protocol. Our staff access your personal information only when necessary to resolve account issues or investigate fraud. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users and relevant authorities as required by law. However, no security system is completely immune to attack, and we cannot guarantee absolute protection against all threats.
When you visit granger, we use cookies to remember your login session, language preference, and account settings. These cookies are necessary for the platform to function and do not track you across other websites. We do not use third-party tracking pixels or analytics cookies that profile your behavior. You can disable cookies in your browser settings, though this may limit your ability to use granger. We do not use cookies to serve targeted advertisements.
If you have questions about our privacy practices, wish to exercise your data rights, or believe your information has been misused, contact our support team. We maintain English-language support and aim to respond to privacy inquiries within one business day. You may also contact the data protection authority in your jurisdiction if you believe granger has violated your privacy rights. Our services are available only where local law permits, and your use of granger constitutes acceptance of this privacy policy.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email or through a prominent notice on granger. Your continued use of the platform after such notice constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.