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DANA deposit and withdrawal

DANA is one of the most popular payment methods on granger. To deposit, select DANA in the payment section, enter your desired amount, and authorize the transaction in the DANA app. Deposits typically process within subject to verification. Your balance updates automatically once the transfer completes. For withdrawals, go to the withdrawal section, select DANA, enter the amount, and confirm. DANA processes withdrawals within a standard window. Always check that your DANA account is linked and has sufficient balance before initiating a transfer. If a transaction takes longer than expected, contact support with your transaction ID for status confirmation.

OVO and GoPay usage

OVO and GoPay work similarly on our platform. Both require account linking during your first transaction. Select OVO or GoPay in the deposit menu, enter the amount, and approve the payment in the respective app. Processing typically takes subject to verification for OVO and subject to verification for GoPay. Your granger account balance updates once the deposit confirms. For withdrawals, the funds return to your linked OVO or GoPay wallet within a standard window. KYC verification applies to both methods — ensure your account details match your payment app details to avoid delays. If you change your phone number, update your payment app first, then verify the linked account in granger.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) provide a direct transfer method without using a payment app. In the deposit section, select your preferred bank. We generate a unique VA code for your account. Transfer the desired amount from your bank account to this VA code. Processing depends on your bank but typically completes within subject to verification. Your granger balance updates once the transfer settles. For withdrawals, funds return to your registered bank account. Keep your VA code safe; do not share it with others. If you need a new VA code, request one in your account settings. Bank fees may apply depending on your account tier — check your bank's fee schedule.

Fees, limits and verification

Deposit and withdrawal limits vary by payment method and account status. Most methods support deposits ranging from a minimum to several million IDR per transaction. KYC verification is required for accounts above certain thresholds or after a set number of transactions. To verify, upload a valid ID (KTP, passport) and proof of address (utility bill, bank statement). Verification typically completes within 24 hours. Fees on withdrawals depend on the method chosen — payment apps sometimes charge small fees, while bank transfers may incur banking charges. Check the fee schedule in your account before confirming any transaction. Premium members may qualify for reduced fees or higher limits.

Resolving a stalled transaction

If a deposit does not appear after the expected processing window, first check your account history to confirm the transaction was initiated. If it shows as pending, wait a few additional minutes — delays can occur during peak hours. If the transaction remains stuck after 1–2 hours, contact support immediately with your transaction ID, payment method, and amount. Our team investigates and either credits your account or initiates a refund to your original payment method. For withdrawals under review, status updates appear in your withdrawal history. Do not attempt to re-submit the same request multiple times, as this may delay resolution. Keep records of all transaction confirmations and communication with support for reference.